Why can’t I log in?
I’m not taking any classes in Fine Arts. Am I able to borrow equipment from the Fine Arts Equipment Cage?
Can my roommate pick up my booking because I'm working?
Do you supply batteries?
I need to use ______ but I don’t know how to use it. Can you help me?
Do you supply SD cards?
I heard you have ______ but I can’t see it when I log in to the booking system.
What’s the best ______ you have?
Can I take out only part of a kit?
I need more equipment than the booking system will allow me to reserve. Can I book extra gear through you?
Time & Money
Does it cost money to borrow equipment?
No. However, borrowers may be charged fees for equipment that is returned late, damaged or missing parts.
What happens if I don’t pick up my equipment booking by 4:00pm?
If you don’t pick up equipment before the equipment cage closes, your booking will be canceled and the equipment you had reserved will become available in our online booking system. We recommend arriving at least 15 minutes before the equipment cage closes. If you suspect you will not be able to pick up your equipment booking, please cancel or reschedule your booking in the online booking system so those resources will be available to others.
I need to pick up equipment in the morning, is it possible to pick up equipment earlier than 2:00pm?
Typically, equipment is still with another borrower in the morning, hence the designated 2:00pm-4:00pm pick-up time. However, it is possible to arrange an alternative pick-up time with us if you do so in advance.
I’m sick and unable to return my equipment, what should I do?
If you are sick and unable to return equipment, you must let us know as soon as possible so we can attempt to find alternative resources for borrowers who have booked the equipment you have out. Please call us during our open hours at 250-721-7310 or email at email@example.com
Can I return something late?
No, returning equipment late often interrupts other borrower’s bookings, preventing others from completing homework assignments, video shoots, group projects, etc. Also, you will be charged a $20 late fee, starting at 12:00pm noon on the day it’s due back.
Do you really charge late fees, or is that just a scare tactic?
I need equipment for longer than the maximum time, is it possible to book equipment for a longer duration?
Yes, you can get in touch with us to request an extended loan period. If deemed appropriate, we will create an extended booking for you in the online booking system. Extended bookings will depend on equipment availability.